To our dear customers, please take note:
- We decorate your treats especially for you. As a result, we don't imitate pictures. If you want to send some pictures for ideas or inspiration , that's great. We would like to see what you are looking for, but we do not simply do reproductions.
- $130 in minimum for any order.
- 2 weeks advanced notice and 50% deposit are required on each order. For weddings or other large events, please order at least 30 days prior to the event. All deposits are non-refundable if you cancel less than a week of the date no matter the reason is.
- Rest of the payment is due 2 days before pick up or delivery. 4 days ahead for wedding orders.
- Delivery is available and requires advance notice. There is an additional fee for delivery which depends on distance from our house for minimum of $20. Otherwise orders must be picked up at our house in San Jose. (we deliver about 20 miles from san jose only)
- When we set a pick up time PLEASE make sure to pick up at the time we agreed on, We usually give a 30 mins waiting window. If you show up later than 30 mins there will be a $10 charge for each 30 mins late. (please understand it is a home business so please make sure I'm home for you before coming)
- Cakes should be kept cool. You can keep it outside in a cool place and away from direct sunlight to prevent softening and melting in winter time. otherwise using the fridge is preferable, please take it out of the fridge at least couple of hours before the party to get back to normal and prevent from being too cold.
- We recommend that the cake be placed on a flat surface in your vehicle. Please remember to keep the cake cool in your vehicle as well especially when it is warm.
- If you are providing your own cake topper, please bring it to us at least couple of days before the pick up date for your cake
- We will make every effort to provide the decoration, size, shape, and colors you request. All our creations are an art and may be subject to slight variations.
Thank you for your understanding :)
Sweet Treats SJ